Yes, I totally agree that inter-agency coordination is what UNJLC and SUMA are good at, and that it is very important. In fact, I have an article on that subject planned for the very near future, courtesy of an extremely interesting doctoral thesis that I stumbled across a couple of weeks back.

I think that you make a very important point here: different horses for different courses. What is appropriate for an acute disaster response with lots of unsolicited donations coming in (SUMA) is not necessarily appropriate for a sustained, long-time planned humanitarian campaign. The issue with the book is that Tomasini and Van Wassenhove have taken one specific type of humanitarian response as typical and representative of all that we do, even though it is actually not what we do most often. But even in disaster circumstances, the SUMA model will become less and less relevant as we try to move away of unplanned donations (another subject for an upcoming article).

And yes, I totally agree with you that our decision making capabilities are a big issue — but I think the crux is that we are not only going around in circles in attribution: I think it is actually a vicious circle, in which piss-poor information (management) breeds a new generation of managers who are not trained to use the information we have, and hence are not interested in better information management, and consequently don’t invest in or promote it, which lead to even poorer information, which leads to a new generation… well, you see the problem. This is actually one of the reasons why I maintain this site: perhaps some people here and there are influenced, and if we get enough people to work on this we might actually break that vicious cycle. Hey, a man can dream, no?

(As an aside: this vicious cycle is not only present in information management; you can see similar mechanisms in almost any aspect of humanitarian logistics management. A couple of organisations seem to be in the process of extricating themselves from it, of which, as far as I can see from the outside, WFP is definitely one, but most of us still go round and round, wearing out nice little circles for our successors to follow.)

The experience I described in the East African country (no, that was not Chad, BTW) was actually quite interesting in that the organisation did manage to continue on the path that was set out until the moment they left, about four years later. I think there were two main reasons for that:
1. I vested the responsibility for it in our local staff, specifically our local supply manager, who turned out to have a terrific flair for this sort of thing. This meant that we were less dependent on transient international staff.
2. I had the good fortune to have a long-time country director who actually saw what we gained and adopted my supply policy and procedures as a formal policy for the mission — and spit fire at any international staff member coming through who wanted to change things yet again.

As you point out. these are crucial issues, and I will write about them at more length in future articles. I must say that I am very happy to read that I am not the only one ‘calling in the desert’, and that more and more colleagues are convinced that we cannot go on as we have done up to now. I am sure that we can be at the start of an immense improvement on humanitarian logistics over the next years if we are able to create sufficient impetus now.

having been the subject of some of their work (having been the Information Manager at UNJLC) and also having conducted an evaluation of SUMA for PAHO I’d have to say that I agree with your comments. I had fun working with Luk and Rolando, but we often disagreed about the conclusions and motivations for collaboration and cooperation.

Now I need to get the book and have a close read. One thing that I find interesting about both the UNJLC and SUMA scenarios/models is that they are explicitly about interagency logistics and logistics coordination – as you point out most often in disaster response.

As you know this is often a VERY different problem from how to manage an effective and useful supply chain for an ongoing humanitarian operation involving a single agency, or even a group of agencies (e.g. UNJLC in Darfur). I’ve spent enough time being bitchslapped by my righteous MSF friends to think that this is ever easy either – but it requires a different set of monitoring and information tools and approaches, particularly to sustainability.

But I think that it’s the decision making capabilities that are most often lacking (as Paul Currion repeatedly points out). We go around in circles about how much of this is due to poor information and systems. I’d say that it’s actually about the motivation to continue any system beyond the tenure of a single individual. How did the processes for visibility and reflection/improvement you’ve mentioned continue after you left Chad?

Which means we’re back to – how do we create and sustain doctrine? How do we make it matter?

A good source for logistics of social products is USAID/Deliver (formerly JSI/Deliver). Probably their general logistics information will be a bit too basic for you, but e.g. their Family Planning Logistics Handbook can give you a good idea of contraceptive logistics.